Doy D. Ousley

Title:

Telecommunications Director

Background:

I’ve been in the telecommunications industry for 39 years. I have certificates in AC and DC electronics from Hobson State Technical College, and I attended Alabama Southern College. I worked for CenturyLink for 20 years in locations across the Midwest. Before coming to Pella, I spent 10 years in Rapid City, South Dakota.

What are your day-to-day responsibilities with Pella Fiber?

Today, my focus is on facilitating construction of the entire fiber network, from the central office to the customer premises. That includes the design and engineering of the transport route to Grinnell and all the access equipment for our central office and data center. Our team has spent the past year researching and testing access equipment from a variety of vendors, all in an effort to provide Pella with the best internet connectivity possible.

I am also managing the construction of our new telecommunications office building. Once the fiber and access system are installed and tested and we’re up and running in the new location, my priorities will shift to ensuring all Pella Fiber customers receive the absolute best in customer service from a local provider they can trust.

What can Pella Fiber customers rely on you for?

Pella Fiber customers can count on me to do all I can to make sure our system is up and running 24/7, 365 days a year. We’ve designed lots of different physical and digital routing options into our system to ensure your service will be reliable.

What do you love about living/working in Pella?

I grew up in the tiny town of Monroeville, Alabama (famous for To Kill a Mockingbird). Every day, I find so many similarities between the two cities. I really love living in Pella. Everyone is so nice! It’s also great how people take pride in their homes and yards. Pella is the cleanest town I have ever seen.

What was your favorite toy as a kid?

My guitar. My son and my brother also play. My son’s band is in the process of making their second CD.

Can you play any other instruments?

I also play the drums.

Anthony Allen

Title:

Field Tech Supervisor

Background:

I graduated from Twin Cedars High School in 1995. I have worked in infrastructure for over 17 years. This experience includes burying and installing residential services, locating underground utilities, and working with contractors who are assisting in the design of large projects. I have also supervised project and production crews with USIC Locating Services in Des Moines. I hold an OSHA 10 Certification, and I am a certified utility locating instructor.

What are your day-to-day responsibilities with Pella Fiber?

I manage the fiber techs. I also perform site surveys and assist techs with any issues or problems in the field. I work with the fiber drop crew and help manage them, too.

What can Pella Fiber customers rely on you for?

I will always be here to help and listen to any questions or concerns. My team and I will strive to offer excellent service, treating you as a valued customer and not just a number!

What do you love about living/working in Pella?

I have lived in Pella since 2013. My wife and I purchased a home here in 2015. We both love the parks and gardens and the beauty of Pella. We are thankful to be raising our children in such a beautiful, clean, kind, and safe community.

What was your favorite TV show growing up?

The Wonder Years. I loved the characters and story lines.

What was your favorite toy as a kid?

I had a train set I loved playing with. I’ve purchased a wooden set for my two young children.

Jeff Jorgenson

Title:

Fiber Technician

Background:

I am a retired F-16 avionics technician with an Associate of Applied Science in aviation electronics (avionics) from the Community College of the Air Force.

What are your day-to-day responsibilities with Pella Fiber?

I perform site surveys of homes and businesses, and I’m training to learn the various aspects of the Pella Fiber network.

What can Pella Fiber customers rely on you for?

I care about providing the best service to my fellow residents of Pella.

What do you love about living/working in Pella?

I’m originally from Newton, and I traveled all over before settling in Pella in 2016. Pella maintains a high standard for the community, providing a safe, clean, positive, and professional atmosphere for me to raise my two children.

What was your favorite toy as a kid?

My favorite toys as a kid were model airplanes, which makes sense because I went on to become a hobby pilot. My kids also like to play with toy planes.

How old is the oldest pair of shoes in your closet?

The oldest pair of shoes in my closet are the black dress shoes I wore when I graduated military boot camp in 1990, over 30 years ago!

Shelby Pinegar

Title:

Customer Care and Billing Representative

Background:

I graduated from Pella Christian High School, and I have an Associate of Applied Science from Indian Hills Community College.

What are your day-to-day responsibilities with Pella Fiber?

Currently, I set up site survey appointments. I will work in billing once our services are up and running.

What can Pella Fiber customers rely on you for?

I hope to give clear explanations of Pella Fiber services and help customers set up their plans quickly and efficiently.

What do you love about living/working in Pella?

I enjoy working in Pella because of the small-town feel. It’s very charming!

What was your favorite toy as a kid?

My favorite toy was a little yellow horse with a pink saddle. My daughter loves playing with toy animals as well. She actually plays with the same horse I loved!

Can you play any instruments?

I played the trumpet for two or three years, back in middle school.

Kendra Rock

Title:

Customer Care and Billing Representative

Background:

I have worked in the telecommunications industry for over 25 years.

What are your day-to-day responsibilities with Pella Fiber?

I answer phone calls, set up new customer accounts, and schedule site surveys and installs. It makes the days go by quickly!

What can Pella Fiber customers rely on you for?

They can expect me to provide friendly and helpful customer service.

What do you love about living/working in Pella?

I moved here almost two years ago from a small town in eastern Iowa to be closer to my kids and grandkids. I enjoy the small-town feeling and community-friendly atmosphere of Pella.

What was your favorite TV show growing up?

The Love Boat. Julie had the dream job!