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Policies & Accessibility

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Privacy Policy

How we handle personal information and internet privacy practices.

Open Internet Policy

Network management practices and performance characteristics.

Internet Acceptable Use Policy

How subscribers agree to use our service.

CPNI Summary

A summary of rules telecommunications carriers follow to protect your information.

Service Rules

Our customer service procedures.

Operating Procedures for CPNI

How we comply with CPNI rules.

ACCESSIBILITY

WEBSITE ACCESSIBILITY​

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this website interferes with your ability to access information, please contact us. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the web address of the requested material, and your contact information. Users who need accessibility assistance can also contact us by phone through the Federal Information Relay Service at 1-800-877-8339 for TTY/Voice communication.

ACCESSIBILITY DESIGN GUIDELINES​

Our website has been designed with the following accessibility guidelines in mind:

  • We work to comply with Section 508 as well as 2.0 A and AA referring to website accessibility standards.
  • If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to contact us.

ADDITIONAL PLUG-INS

Adobe Reader is required to view and print PDF documents that appear on this website.

SUPPORTED ASSISTIVE SCREEN READERS

  • Latest Version of JAWS for Windows
  • Latest Version of NVDA for Windows
  • Latest Version of VoiceOver for Mac OS X
  • Keyboard-Only Navigation

TELEVISION SERVICE

Pella Fiber is currently experiencing issues with television service due to water infiltration at our head end provider’s data center in Cedar Falls.  The team at Cedar Falls is working diligently to restore services.  We apologize for the inconvenience and thank you for your patience.