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Voicemail Guide
Using the Voicemail System
The Pella Fiber voicemail system is menu-driven. Listen to the voice prompts and then press the keys on your phone to select which option you would like.
Voicemail Setup
Getting Started
The first time you access your Pella Fiber voicemail box, set up your PIN and record your name and a greeting.
Setting Up Your Voicemail PIN
- Access your voicemail box.
- From the main menu, press 4 to change your settings.
- Press 3 for security options.
- Press 1 to change your PIN.
Recording Your Personal Greeting
You can record a greeting to inform callers that they have reached your mailbox. This greeting can be changed at any time. You also have the option to select a system-generated greeting.
- Access your voicemail box.
- From the main menu, press 3.
- To set up a personal greeting, press 1.
- To set up a system-generated greeting or to change the recording of your name, press 3.
- To change the greeting that callers hear when you’re busy, press 5.
If you don’t record a personal greeting, a generic greeting will be played.
Greeting Settings Menu
| ACTION | KEY |
| Set Up Personal Greeting | 1 |
| Select System-Generated Greeting or Change Recording of Name | 3 |
| Busy Greeting (record the greeting callers will hear when your phone is busy) | 5 |
| Exit | * |
Accessing Your Voicemail
From your home phone:
- Dial *86.
- Enter your voicemail PIN. The temporary PIN is 8255 (TALK).
- If you have new messages, the messages will be identified.
- After hearing new messages, you will be presented with the Pella Fiber voicemail main menu. (See table below.)
From another phone:
- Dial 641-619-5989.
- Enter your area code and phone number followed by #.
- Enter your voicemail PIN followed by the # key. The temporary PIN is 8255 (TALK).
- If you have new messages, the messages will be identified.
Voicemail Main Menu
| ACTION | KEY |
| Play Inbox Messages | 1 |
| Send Messages | 2 |
| Work with Greetings | 3 |
| Mailbox Settings | 4 |
| Access Deleted Messages | 6 |
| Log on as a Different User | 7 |
| Help | 0 |
| Exit | * |
Message Playback Options
While listening to your voicemail messages, the following options are available:
| ACTION | BEFORE MESSAGE | DURING MESSAGE | AFTER MESSAGE |
| Skip Message | 9 | N/A | N/A |
| Reply to Message | 4 | 4 | 4 |
| Delete | 3 | 3 | 3 |
| Save a Message | 2 | 2 | 2 |
| Send a Copy | 5 | 5 | 5 |
| Repeat a Message | 1 | 1 | 1 |
| Pause/Resume | 8 | 8 | 8 |
| Back to Menu | * | * | * |
| Next Message | # | # | # |
Forwarding a Message
While listening to messages, you can send a copy of the message to another recipient.
- To forward the current message, press 5.
- Enter the phone number you want to forward the message to. Repeat this step until you’ve entered all the desired destinations.
- Press # when finished entering destinations.
- You will be prompted to record an instruction.
- After the tone, record your introductory message and press # when finished.
- Press # to send.
- Press 1 for delivery options.
Delivery Options Menu
| ACTION | KEY |
| Review the Message | 1 |
| Mark the Message as Urgent | 2 |
| Mark the Message as Private | 3 |
| Re-record Your Message | 4 |
| Request a Delivery Prompt | 5 |
| Request a Read Report | 6 |
| Add or Remove Recipients | 7 |
| Schedule the Message to be Delivered in the Future | 9 |
| Send the Message as is | # |
| Exit or Cancel | * |
Mailbox Settings Menu
| ACTION | KEY |
| Work with Group Lists | 1 |
| Hands-Free & Timer-Saver Options | 2 |
| Security Options | 3 |
| Notification Options | 5 |
| Additional Settings | 6 |
| Live Message Screening Settings | 9 |
| Exit | * |